Avoid Long Pharmacy Lines
Mail Order Refills by PhoneYou can order refills over the phone by using our mail order hotline Monday through Saturday. Follow these easy steps for mail order refill:
Mail Order Refills OnlineYou can order refill prescriptions online 24 hours a day by logging in to our member's website or find out more information about how to sign up for online services. Follow these easy steps to order your refill online:
No Shipping Fee for Mail Order RefillsYou may have noticed that the lines at the pharmacies have been longer than usual recently. Ordering your refills online or by phone is the best way to avoid these long wait times. Using advanced computer technology, our consolidated prescription pharmacy (CPP) can efficiently refill your prescriptions and have them mailed directly to your home with no shipping fee to pay. So save a trip to the pharmacy and have your prescription delivered to your home by calling our mail order hotline, or using our online prescription refill. |
Least Busy Times at the Pharmacies
If you don't want to wait in line, then try to come to the pharmacies during the least busy times highlighted here. If a trip to the pharmacies is unavoidable, then consider planning your visit during the least busy times and avoid waiting in line for too long. You could also ask your doctor to send your prescription to a less busy pharmacy such as 1 East. Prescriptions that you refill by phone or online also have an option of being sent to other Kaiser pharmacies. Pharmacy Information LineIf you need to speak to a live person about your prescription refill, call (707) 393-4180, don't push any buttons, just stay on the line until a pharmacy representative answers your call. For faster service, have your medical record number and prescription refill number available. |